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Salary: £24K to £26,500 (pro-rata) depending on experience Lottery Logo

Hours: 24-28 hours per week over 4 days.

Location: ERIC, The Children’s Bowel & Bladder Charity is a national charity, based in Kingswood, Bristol.  The role requires a blend of home and office-based working, usually requiring a minimum of one day a week in the office.  This can be discussed with the successful candidate if they live beyond a commutable distance of Bristol.

Further information: Please contact [email protected] to schedule a convenient time.

How to apply: Send CV and Personal Statement stating clearly how your skills, knowledge, and attributes make you a suitable candidate for the role. Please include the equality and diversity monitoring form and send to [email protected] 

Volunteer Coordinator - Job description and person specification

Equality and Diversity Monitoring form

Closing date for applications: mid-day 18 July 2022

Interview date: 28 July 2022

We are recruiting! This is a brand new role, made possible because we have secured funds from the National Lottery, to develop and grow ERIC’s Family Services over the next three years!

Building our volunteering programme is key if we are to successfully expand ERIC’s Family Services. With your help we want to welcome new volunteers to ERIC with a passion for helping others, bringing their life experiences, skills and attributes to the ERIC Team.

Equally we want to make sure our volunteers feel valued and supported in their role as well as enabled to build the skills and experience they might be seeking for their futures.

This a fantastic opportunity to bring your skills, enthusiasm and new perspectives to a newly created role. If you are an experienced volunteer coordinator with a proven track record, we would be delighted to hear from you. However, what is just as important is that we find the right person who really wants to make a difference to the lives of children and their families.

So if you have what we are looking for and feel drawn to the role and the work of ERIC, we’d love to hear from you too.

Background: Childhood continence conditions are common. 1 in 12 children are affected by a bowel or bladder problem: that’s around three children in every primary school class. And, in an average secondary school, around 40 young people struggle with a wetting or soiling issue.

If you’re shocked by these figures, you’re not alone. Many people aren’t aware of the scale of the problem or the impact it can have on young lives. The embarrassment and shame surrounding continence problems, means that many young people and their families are suffering in silence with no-one to turn to.

Battling a wetting or soiling problem can ruin a young person’s life. Living in constant fear of the next accident, particularly if it happens at school or with friends. Many affected children struggle with anxiety, depression and low self-esteem. Cruel name calling and bullying are commonplace, and many young people feel isolated and alone.

Because of their condition, children and young people miss out on school trips, sports days and sleepovers. Many also struggle educationally, having had to miss out on schooling because of their health. In some cases, children are being pulled out of school to be home-schooled because of a lack of support in the school.

ERIC’s new family services will be more flexible and responsive, enabling us to reach out and support many more children, young people and their families than ever before. Families will be supported to manage or overcome their child’s continence difficulties so that:

  • Children and young people are no longer excluded from educational and social activities and are freed from feelings of shame and isolation
  • Parents and carers are better equipped and more resilient in supporting their children to overcome their challenges.

About the role: During the Covid pandemic the demand for ERIC’s services grew rapidly, forcing us to do things differently. We introduced volunteers to respond to parents and carers contacting the ERIC Helpline and it has been a great success. We’ve learned a lot and we’ve grown from two volunteers initially to six all volunteering for at least one shift a week.

We now need to scale up if we are to meet the continually growing demand for our services. Currently the ERIC Helpline supports over 3,200 people a year and our aim is to at least double this, plus provide support by way of webinars, short, pre-recorded videos, resources and a peer-to-peer support line. This is an exciting challenge and one which we’ve been working towards for the last 18 months.

ERIC has also been fortunate in securing the support of a small number of people volunteering in different areas across ERIC. Their contribution is hugely valued and we see real potential in growing volunteering opportunities across the charity.

This volunteer coordinator role is new, and key responsibilities are set out below. We are keen that the successful candidate works within these parameters however we may not have thought of everything!

So the postholder will be prepared to make changes driven by  what has worked (and what’s not!), incorporating evidence of good practice and reflecting the needs of our communities, the organisation and volunteers.

We will provide support, mentoring and training to the successful candidate.

Job description: As Volunteer Coordinator you will be responsible for developing and delivering ERIC’s volunteering programme. The focus will be on recruiting volunteers to support ERIC’s lottery funded Family Services project. However, welcoming volunteers into roles across the charity is also an integral part of your role.

This is a new way of working for ERIC so the role will also include supporting colleagues to identify potential volunteer opportunities and subsequently help them adapt to enabling a volunteer to successfully deliver their tasks.

It is important that the Volunteer Coordinator has a good understanding of Family Services and as such will be trained to regularly support the delivery of helpline and other services as agreed with their line manager.

Key responsibilities

  • Develop volunteer role descriptions and person specifications to support a new volunteering programme at ERIC.
  • Encourage and support the ERIC team to identify volunteering opportunities
  • Lead recruitment of volunteers to include an information pack, advertising, planning and delivering information sessions.
  • Organise and deliver volunteer induction programme and initial training,
  • Collect volunteer information, availability, skills, prepare volunteer agreements and maintain records on CitrusHR system.
  • First point of contact for volunteers to come to with concerns, queries and ideas.
  • Provide well-being and mentoring support to volunteers so that they a competent in their role and feel valued members of the team. 
  • Produce quarterly performance reports on volunteer activity.
  • Present a twice -early evaluation of the volunteer programme to the senior leadership team.
  • Regularly review progress of ERIC’s volunteering programme, seeking feedback from volunteers, the wider ERIC Team and service users.
  • Other duties are requested by the Family Support Services Manager and CEO

Skills and Attributes:

  • Experience of leading and managing teams
  • Excellent organisation and team building skills.
  • Uses a collaborative approach to get things done
  • Ability to work independently and without supervision
  • Positive, can-do attitude and a willingness to contribute to other areas of business within a small charity environment.
  • Confident communication and interpersonal skills
  • Experienced in presenting information to a range of stakeholders and audiences  
  • Skilled in the use of IT including Microsoft Office (Excel, Word and Outlook)
  • Empathy with and enthusiasm for ERIC’s cause.


  • Track record as a volunteer coordinator
  • Experience working alongside volunteers and/or being a volunteer 
  • Experience of using Salesforce or an alternative customer relationship management system
  • Use of Teams as a communication tool