Families Our helpline Using our call back or email request service Update May 2022: Please be advised we are currently experiencing very high demand on this service and it may take up to 4 weeks to receive a call back from one of our advisors or volunteers. What to do if the helpline is busy or out of hours? We're a small team and the lines can get very busy. If you can't get through to speak to an advisor first time, please try again - lines are often less busy between 11am and 1pm. Alternatively, submit an enquiry form if you'd like us to call you back* or receive a response via email. Please don't submit more than one enquiry form - we will get back to you, but it can take several days/weeks depending on the volume of enquiries we are getting. Submit web enquiry * We can only provide telephone call-backs within the UK.