ERIC has supported hundreds of thousands of children, young people and their families over the years and should be justly proud of what it has achieved. 
- Dr Penny Dobson MBE, ERIC’s founder

Through our help children, teens and families can overcome or manage a childhood bowel or bladder problem. The impact of getting the right support and information to deal with a continence difficulty can be dramatic: children can start living a normal life, they can take part in social activities, they feel happier and more confident, and the strain on family life is lifted.

What our beneficiaries say

Here are some quotes from families whose lives we’ve helped turn around by giving compassionate support and practical information:

I don't know what I would have done if I hadn't found the right advice and support regarding my child's problems. We had suffered for many months as a family and I am in no doubt that dealing with the problems alongside caring for a new baby contributed to my postnatal depression. I only wish that I had found ERIC sooner.

I truly cannot thank you enough for being there for our family when nobody else was taking this seriously. Without you, we’d have been very alone in this. We would have been stuck in a cycle of tears and frustration. Through your support and knowledge, you have given us the strength and confidence to fight for more tests. 

Your helpline advisor put me at ease, listened to my worries and concerns and gave me many practical tips to help my child. Your website is also an amazing resource. It felt like there is finally someone that 'gets it'. My daughter is only 5 but the impact, strain, isolation and frustration with the wetting accidents has been weighing very heavily on our family. I wish I'd found you sooner.

The difference ERIC makes

The impact of our helpline

Our helpline advisors provide a listening ear to families going through difficult times and give practical information for managing bowel and bladder problems. Many families tell us they've waited years to receive appropriate information that actually helps their child and wish they'd known about our charity earlier. 

I had more help today from the ERIC helpline than I've had in the last 2 years from our GP and our health visitor. I'm very grateful for the time taken to understand my child’s problem and for the help offered. I feel much more confident already.

People who contact the helpline receive one-to-one support from our expertly trained advisors. From April 2015 to March 2016, the helpline was contacted 2,187 times. 99% of callers who gave feedback said they would recommend the helpline to a friend.

99% of callers said they would recommend the ERIC helpline

After contacting the helpline, 78% of callers said they had a positive strategy for dealing with their child’s problem.  

78% of callers had a positive strategy after contacting the ERIC helpline

The impact of our training

We deliver paediatric continence training courses to a range of health and education professionals including health visitors, nursery staff, school nurses and teaching assistants. We've been running training seminars for over 20 years and have trained thousands of professionals in that time. 

Our training is delivered by continence experts with many years experience. Training participants are equipped with the skills and knowledge to better diagnose and treat children's bowel and bladder conditions and to empathetically and effectively support children, teenagers and families to manage their conditions. 

The tips and advice I gave the mum were from the ERIC potty training session. I also showed her the ERIC leaflet and website and her little boy really liked the poo story app. At the follow-up visit it was like a different family: mum looked brighter and so did the little boy. Mum had put all of my tips in place and now they were having lots of success. It has also empowered her to make other changes, such as giving up smoking and encouraging healthy eating for the rest of the family. (Community Nursery Nurse)

From April 2015 to March 2016, we ran 22 training courses promoting childhood bladder and bowel health. 427 health and education professionals received training; 98% of whom rated it as ‘very useful’ or ‘useful’.

The impact of the ERIC Nurse Early Intervention Project

Nursing Times Awards 2016 WinnerDuring the ERIC Nurse Project which ran from May 2013 to May 2016 in Bristol and South Gloucestershire, 1,000 professionals were trained, including child minders, nursery nurses, school nurses and GPs.

98% of those surveyed after training said they knew more about how to recognise a bowel or bladder problem and 100% said they felt more confident to support parents and children.

The ERIC Nurse project won a prestigious Nursing Times Award in October 2016. The project was praised for its innovation in supporting patients and professionals to tackle continence problems early.

Read the ERIC Nurse project evaluation report here (PDF file)

Download full size version of ERIC helpline infographic (PDF file)

Annual reports

Read our Trustees' Report & Financial Statements for the Year Ended 31 March 2016 (PDF file)

Read our previous annual reports on the Charity Commission website