ERIC’s CEO, Juliette Rayner gives an update on the impact that Covid-19 is having on the charity and how we are adapting and developing new ways of delivering our services:

2020 has been a year like no other. For everyone. For charities like ERIC - it’s been an unprecedented challenge. Since my last update at the start of July, however, I’m delighted to let you know that the ERIC team are now back and we're busy fast tracking our digital services alongside running our core services. There’s plenty more good news and positive developments on the horizon to tell you about… 

Our helpline service has stayed open 

Lockdown meant we experienced a drastic drop in income from our shop and training programme. Most of the ERIC team were furloughed. But with the help of generous donations from our service users & supporters and emergency funding from the Charities Aid Fund, we managed to keep our helpline open so that families could continue to access one-to-one support.

Little boy with deer With NHS services reduced - as resources were reallocated to deal with the pandemic - it was a lifeline for parents like Faith and her little boy (pictured above):


“During lockdown when all our support networks were taken away, you were the only ones that treated us like a normal family and were able to offer support. To be honest, it saved us.” Faith, helpline user.


Thank you to everyone who donated:

Childs hands and pens spelling thank youLaunched in March, our emergency appeal has been hugely successful and exceeded the £7,500 target. Thank you so much to every one of our supporters for your donations and kind messages – your support has changed families’ lives like Faith and her son.

The future is uncertain and now, more than ever, we are relying on the generosity of our supporters to help deliver our services.
There's still time to donate! If we can raise just another £1,650 that would pay the salary for one of our helpline advisors for a whole year!

Donate today

Restarting services and going digital:

While nobody could have been prepared for the Covid-19 pandemic, ERIC’s team had been preparing for a digital world - becoming more flexible and adaptable. That’s made it easier to operate remotely as more staff return to work. As lockdown restrictions have been eased, some of ERIC’s services have been able to restart - with our online shop providing products to help families cope  and generating income to fund vital services.

Extending our resources:

ERIC’s collection of information leaflets are being translated both into more digital-friendly and printable formats and into different languages.

New projects up and running:

LetThanks to funding from the University of the West of England and Bristol University, three interns have joined the team working on new projects that have continued during lockdown.

An instagram-led campaign - “Let’s go potty” - features help and advice with toilet training. 

Remote training opportunities

ERIC’s biennial continence conference for healthcare professionals on 6th October has moved online. We have over 300 delegates registered for our first ever virtual event. Thank you to our sponsors, exhibitors, speakers and delegates for making this a reality.

Looking to the future

There will be more announcements in the weeks ahead as we continue to develop our virtual information and learning offer for parents, carers, healthcare, school and early years sectors. To keep in touch please sign up to ERIC's e-Newsletter.

The future for all of us remains uncertain, yet with your unwavering support we will carry on doing our best provide the services we know you rely on, as well as taking opportunities that present themselves where ever and whenever we can.

Thank you for your ongoing support, 

Juliette Rayner, CEO

Short film about ERIC's work during COVID-19