Vacancy - Finance and Support Services Manager

Responsible to CEO

Salary: £31K-£34K(pro-rata) depending on experience
Hours: 20-22 per week over 3 or 4 days. To be agreed with the successful candidate.

Further Information 

Contact Juliette Rayner email: [email protected]
Tel: 0117 301 2102

How to Apply

Send CV, Equal Opportunities Monitoring form (downloadable below) and covering letter, stating clearly how your skills, experience and attributes relate to the role to [email protected]
Closing date: Midnight, Thursday 19 March 2020
Interviews will take place on 2 April 2020


ERIC, The Children’s Bowel & Bladder Charity, is the only UK charity dedicated to improving the lives of all children and young people with continence problems (daytime wetting, night-time wetting, constipation, soiling and toilet training).

Childhood continence problems are more common than people realise: 1 in 12 children suffer with one and the emotional impact on their lives can be considerable. For many of the children and families who struggle to cope with these distressing conditions, ERIC is the only place they can come to for support, understanding and the information they need. Last year our Helpline supported over 2,000 families and through our training programme and the resources available on our website we have supported many thousands more across the UK

ERIC has gone through significant improvements to its processes and procedures around Finance and HR over the past few years. With the support of our outgoing Finance Manager we have made huge strides in this area yet there is still more to be done around automation and efficiencies. This is a great opportunity for someone to lead on these changes, making a real difference, to our ongoing development.


To lead the financial management and support services at ERIC

Main duties and responsibilities


• Lead day-to-day financial operations and ensure information in the finance systems is up to date and accurate e.g. banking, invoicing, payments
• Produce regular reports on the financial position of the organisation (e.g. monthly management accounts, project reports) with analysis and commentary for management and board
• Inform the CEO and Board of current legislation and best practice, particularly relating to charity and SORP regulations
• Maintain a 3-year forecast of the financial position of the organisation against which progress can be measured
• Provide information to external auditors to enable the production of annual accounts in line with audit and statutory guidance.
• Ensure financial systems are secure, prevent and detect fraud or irregularities and assess and mitigate risks
• Support business planning and organisational development
• Develop strategies, processes and procedures to improve financial operations
Support Services
• Maintain HR database producing reports with commentary for CEO and board
• Manage office space and resources to support the well-being of employees and volunteers
• Develop policy and procedures for the upkeep and security of all office equipment and supplies
• Co-ordinate quarterly performance management report and commentary for the CEO and board
• Liaise with external suppliers of financial and office services such as payroll, accountants, telephones, IT, HR services


• Comply with all organisations policies relating to employment, health & safety and privacy.
• Carry out other duties commensurate with the responsibilities of the post

Person Specification


• At least 1 years’ experience in a comparable finance management role with a sound basis of hands-on finance administration
• Experience of managing and monitoring income and expenditure across a range of income streams
• Able to produce clear, concise and informative reports for non-finance staff and trustees
• Experience of developing and implementing financial policies and procedures to achieve high quality standards
• Ability to work flexibly and meet deadlines as part of a team and under own initiative
• Excellent IT skills, including Microsoft Office, the internet and finance packages
• Excellent interpersonal skills, the ability to communicate with a wide range of people with a confident and approachable manner


• Accountancy qualification such as ACCA, ACA, AAT
• Knowledge of current legislation, regulation and good practice for accounting in charities including SORP requirements, Gift Aid and charity tax (e.g. partial VAT exemptions)
• Experience using Sage accounting system
• Experience in the voluntary sector and an enthusiasm for the work of the charity
• Understanding of the impact of children’s bowel and bladder problems



Volunteer opportunity with ERIC

We are looking for a volunteer(s) who can help us with administrative work at our office in Kingswood, Bristol, for one or two days per week.


Ideally, one day a week or spread over two half days during office hours, based at our offices in Kingswood. There is flexibility as to which day Monday to Thursday.

We accept applications all year round.

About the role

We are looking for a well organised, personable volunteer admin assistant to join our friendly helpline and information team who can volunteer on a regular basis. We are flexible as to what days and hours, so please let us know your availability when applying.

Key tasks

  • responsible for the dispatch and logging of ERIC information leaflets
  • stock checks and ordering of ERIC leaflets
  • supporting the helpline team on talks and outreach work
  • recording feedback information regarding outreach work
  • making up packs for talks to schools, nurseries and toddler groups
  • sending out helpline feedback forms and logging results.

You will not be required to speak to helpline callers.

Full training and support will be provided but the following skills would be an advantage:

  • ability to work as part of a team
  • confident in using the telephone
  • good organisational skills and communication skills
  • flexibility
  • competent use of Microsoft Office.

We welcome applications from all sections of the community and are committed to developing a team that reflects the values and vision that ERIC adheres to.

If you would like to find out more please contact our CEO Juliette Rayner 0117 9603060 or email: [email protected]  

How to apply

Email a CV and covering letter explaining how you meet the requirements of the role to [email protected]