Fundraising promise Our promise to our supporters: We are committed to following the highest fundraising standards. We treat our supporters and donors with respect, fairness and honesty. We ensure at all times that our fundraising activities are open, legal and fair. We are committed to adhering to the Institute of Fundraising’s Code of Fundraising Practice. These are the standards set for fundraisers in the UK. We will respect your privacy. We will never share your details with any other organisation. We will never contact you if you ask not to be contacted. We will always make it easy for you to choose how you want to be contacted giving you an option to opt out of further contact every time we get in touch. We promise to always be transparent on how we spend your donations which we will spend as effectively and efficiently as possible. We will always be honest about the way we fundraise. We will answer your questions about our fundraising activities and their costs. We strive to provide the best customer service to everyone who supports us. We will never put excessive pressure on you to make a gift and if you don’t want to give or you want to stop giving we will respect your decision. We aim to improve the lives of children and young people who have bladder and bowel problems so they can reach their full potential and take part in the same activities as their peers. We know that we can only achieve this by working together with our donors and volunteer fundraisers; they are an integral part of the ERIC team.