Contact us

Helpline

For information, signposting and confidential support, call our expert advisors Monday to Thursday, 10am to 2pm on FREEPHONE 0808 1699 949

Please visit our Helpline page for more general information about the service.

Sales & Customer Service

For any online shop product enquiries and after sales support, please call our sales co-ordinator on 0117 301 2101.
Open Monday, Wednesday and Thursday 8am to 5.00pm. (voicemails checked regularly).

Email: [email protected]

Training for healthcare professionals

To get information about our upcoming events or to book a bespoke training session please contact our Training team at [email protected] or ring 0117 440 4795

Training for education and Early Years professionals

To get information about our upcoming events or to book a bespoke training session please contact our Training team at [email protected] or ring 0117 440 4795

Fundraising

For enquiries about making a donation, becoming a fundraiser and leaving a gift in your will email: [email protected] or ring 0117 301 2103

For enquiries about how your charitable trust or foundation can help ERIC email: [email protected] or ring 0117 980 5936

Media & PR

For any press enquiries please email: [email protected] 0117 301 2107

Corporate sponsorship

To discuss opportunities for corporate sponsorship and partnering please email [email protected] or ring 0117 301 2104

Finance & Support Services

For any finance enquiries please email: [email protected]

Volunteering

To find our about volunteering opportunities please email: [email protected] or ring 0117 301 2104

Website feedback

To give us your comments on the ERIC website, please use our feedback form.

Complaints

Guidance on how to get in touch with us if you are unhappy about the way we have delivered any of our services.

General enquiries and information

Telephone: 0117 301 2101

ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)

ERIC is a Registered Charity (no. 1002424) and a Company Limited by Guarantee (no. 2580579) registered in England and Wales. VAT no: 567 7948 68.

Latest

Your chance to change and improve continence services

An invitation for anybody caring for a young person experiencing a wee or poo difficulty to share their experience and opinions. Help drive change!
Joe Evans - Finance and Support Systems Manager
Volunteer for ERIC

Volunteers are vital to ERIC - we couldn’t do what we do without you. Find out more about what it means to volunteer with us and the roles that are available.
Supporting Children's Toilet Training - Feb 2022

Award winning training for early years practitioners, teaching assistants and family support workers. Now booking for 2nd February.

Guides to children's bowel and bladder problems

Resources and leaflets to help with potty training, daytime wetting, bedwetting and bowel problems.
Top 10 potty training tips

Top 10 potty training tips from the experts in toileting. Use these tips to successfully teach your child to use the potty.
Bowel problems: FAQs

How often should children poo? Why is my child soiling? Get answers to commonly asked questions about children's poo problems.
A Parent's Guide to Disimpaction

If your child has been constipated for more than a few days your doctor or nurse may recommend a disimpaction regime. This means giving laxatives in sufficiently large quantities to ‘clear out’ all the accumulated poo. Read our Parent's Guide to Disimpaction.
Children who will only poo in a nappy and other toilet avoiders

Insisting on wearing a nappy to poo is normal for kids who are potty training, but some would happily poo in a nappy for years. Break the habit with these tips.
Treating bedwetting

Watch our bedwetting animation and find out how to treat and manage this common childhood condition.
Helpline support

Call ERIC's helpline on freephone: 0808 169 9949
How fast are your bowels? Take the sweetcorn test to find out!

A portion of sweetcorn and a clock is all you need to discover how long it takes for food to travel from your mouth to the toilet.
Causes of daytime wetting

Daytime wetting has several potential causes. It’s important to know the reason why wee accidents are happening in order to properly treat the child.
When to start potty training

To start potty training, your child needs to be physically ready and able to follow instructions. There are also things you can do to prepare them to learn.