Contact us

Helpline

For information, signposting and confidential support, call our expert advisors Monday to Thursday, 10am to 2pm on FREEPHONE 0808 1699 949

Please visit our Helpline page for more general information about the service.

Sales & Customer Service

For any online shop product enquiries and after sales support, please call our sales co-ordinator on 0117 301 2101.
Open Monday, Wednesday and Thursday 8am to 5.30pm. Tuesday 7am - 11am (voicemails checked regularly).

Email: [email protected]

Training for healthcare professionals

To get information about our upcoming events or to book a bespoke training session please contact our Learning & Development Manager Jackie at [email protected]

Training for education and early years professionals

To get information about our upcoming events or to book a bespoke training session please contact our Early Interventions Officer Claire at [email protected]

Fundraising

For enquiries about making a donation, becoming a fundraiser and leaving a gift in your will email: [email protected]

For enquiries about how your charitable trust or foundation can help ERIC email: [email protected]

Media & PR

For any press enquiries please email: [email protected]

Corporate sponsorship

To discuss opportunities for corporate sponsorship and partnering please email [email protected]

Volunteering

To find our about volunteering opportunities please email: [email protected]

Website feedback

To give us your comments on the ERIC website, please use our feedback form.

General enquiries and information

ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)

ERIC is a Registered Charity (no. 1002424) and a Company Limited by Guarantee (no. 2580579) registered in England and Wales. VAT no: 567 7948 68.

Latest

Preparing your child for using the toilet at school

Starting school can be a daunting time for children but particularly if they have bowel or bladder challenges. Melissa Yapp, a special education teacher shares some tips.
Episode 5 - Managing toileting issues at school with tips for parents.

Alina talks to Melissa Yapp a speech pathologist and special education teacher. She gives practical advice to help parents raise their child's bowel or bladder problem with the class teacher.
Links to bowel products

Links to bowel products as an accompanying document to the Poo Ladder
Finance & support services manager

New Vacancy! We are looking for someone to lead the financial management and support services at ERIC. Closing date Thursday 19 November 2020

Guides to children's bowel and bladder problems

Resources and leaflets to help with potty training, daytime wetting, bedwetting and bowel problems.
Top 10 potty training tips

Top 10 potty training tips from the experts in toileting. Use these tips to successfully teach your child to use the potty.
How to treat constipation

Childhood constipation is treatable. The earlier it’s recognised, the easier it is to treat. Find out how laxatives, diet, toilet routine & anal irrigation help.
Bowel problems: FAQs

Answers to common questions about children's bowel problems covering constipation, faecal soiling, laxative treatment and children with additional needs.
Children who will only poo in a nappy and other toilet avoiders

Insisting on wearing a nappy to poo is normal for kids who are potty training, but some would happily poo in a nappy for years. Break the habit with these tips.
A Parent's Guide to Disimpaction

If your child has been constipated for more than a few days your doctor or nurse may recommend a disimpaction regime. This means giving laxatives in sufficiently large quantities to ‘clear out’ all the accumulated poo. Read our Parent's Guide to Disimpaction.
Helpline support

Call ERIC's helpline on freephone: 0808 169 9949
Treating bedwetting

Watch our bedwetting animation and find out how to treat and manage this common childhood condition.
Causes of daytime wetting

Daytime wetting has several potential causes. It’s important to know the reason why wee accidents are happening in order to properly treat the child.
Children's Continence Pathway

Discover what help is available for children and teens with bowel and bladder conditions.

Covid-19 emergency appeal for ERIC helpline

Donate to keep the ERIC Helpline running so that families get the help and support they need during this time of crisis. Read more

Donate Fundraise