Contact us

As of August 2020 all our staff are working at home on reduced hours and you may experience a short delay before receiving a response. Thank you for your patience while we adjust to this new way of working.

Helpline

For information, signposting and confidential support, call our expert advisors Monday to Thursday, 10am to 2pm on FREEPHONE 0808 1699 949 

Please visit our Helpline page for more general information about the service. 

Sales & Customer Service

For any online shop product enquiries and after sales support, please call our sales co-ordinator on 0117 301 2101. 
Open Monday, Wednesday and Thursday 8am to 5.30pm. Tuesday 7am - 11am (voicemails checked regularly). 

Email: [email protected]

Training for healthcare professionals

To get information about our upcoming events or to book a bespoke training session please contact our Learning & Development Manager Jackie at [email protected]

Training for education and early years professionals

To get information about our upcoming events or to book a bespoke training session please contact our Early Interventions Officer Claire at [email protected]

Fundraising

For enquiries about making a donation, becoming a fundraiser and leaving a gift in your will email: [email protected]

For enquiries about how your charitable trust or foundation can help ERIC email: [email protected]

Media & PR 

For any press enquiries please email: [email protected]

Corporate sponsorship

To discuss opportunities for corporate sponsorship and partnering please email [email protected]

Volunteering 

To find our about volunteering opportunities please email: [email protected]

Website feedback 

To give us your comments on the ERIC website, please use our feedback form.

General enquiries and information 

ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)

ERIC is a Registered Charity (no. 1002424) and a Company Limited by Guarantee (no. 2580579) registered in England and Wales. VAT no: 567 7948 68.

For any general (non helpline) enquiries please complete the form below. Please note we cannot respond to Helpline enquiries via this webform and ask that you ring the freephone number listed above if you need support from a continence advisor.