You can contact us using the enquiry form below or by telephone, email, or post. 

ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)

ERIC is a Registered Charity (no. 1002424) and a Company Limited by Guarantee (no. 2580579) registered in England and Wales. VAT no: 567 7948 68.

ERIC's office is open Monday to Thursday 9am - 5pm.

Helpline and Information Service

Tel: 0808 1699 949 

The free to call helpline is open Mondays to Thursdays, 10am to 2pm.

Before calling, please take a look at the frequently asked questions in our Help & support section.

To send us your comments on the Helpline service, please use our feedback form.

Sales & Customer Service

Open Monday and Tuesday 8am to 4:30pm, Wednesday and Thursday 8am to 4pm.

Tel: 0117 301 2100

Email: [email protected]


Tel: 0117 301 2102

Email: [email protected]


For enquiries about making a donation, becoming a fundraiser and leaving a gift in your will:

Tel: 0117 301 2103

Email: [email protected]

For enquiries about how your charitable trust or foundation can help ERIC:

Tel: 0117 301 2103

Email: [email protected]

Media & PR 

Tel: 0117 301 2107

Email: [email protected]

To send us your comments on the ERIC website, please use our feedback form.


Email: [email protected]

Send a general (non Helpline) enquiry

For all Helpline enquiries, please refer to our Helpline support page. For other enquiries, please use the form below.

Send an enquiry

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