Contact us

Find out how to get in touch with ERIC, The Children's Bowel & Bladder Charity.

Helpline

For information, signposting and confidential support, call our expert advisors Monday to Thursday, 10am to 2pm on FREEPHONE 0808 1699 949 

If you would like to email our helpline advisors or request a call back, please complete this form. 

Please visit our Helpline page for more general information about the service. 

Request an email response or call back from our helpline 

Sales & Customer Service

For any online shop product enquiries and after sales support, please call our sales co-ordinator on 0117 301 2101. 
Open Monday, Wednesday and Thursday 8am to 5.30pm. Tuesday 7am - 11am (voicemails checked regularly). 

Email: [email protected]

Training for healthcare professionals

To get information about our upcoming events or to book a bespoke training session please call our Learning & Development Manager on 0117 301 2102 

Email: [email protected]

Training for education and early years professionals

To get information about our upcoming events or to book a bespoke training session please call our Early Interventions Officer on 0117 9805938 

Email: [email protected]

Fundraising

For enquiries about making a donation, becoming a fundraiser and leaving a gift in your will call our Fundraising Officer on 0117 301 2103

Email: [email protected]

For enquiries about how your charitable trust or foundation can help ERIC call 0117 301 2103 

Email: [email protected]

Media & PR 

For any press enquiries please call 0117 301 2107

Email: [email protected]

Corporate sponsorship

To discuss opportunities for corporate sponsorship and partnering please call 0117 301 2104 

Email [email protected]

Volunteering 

To find our about volunteering opportunities please call 0117 301 2104

Email: [email protected]

Website feedback 

To give us your comments on the ERIC website, please use our feedback form.

General enquiries and information 

ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)

ERIC is a Registered Charity (no. 1002424) and a Company Limited by Guarantee (no. 2580579) registered in England and Wales. VAT no: 567 7948 68.

Our office is open Monday to Thursday 9am - 5pm. 

For any general (non helpline) enquiries please complete the form below: