You can contact us using the enquiry form below or by telephone, email, or post. You can also get in touch through our social media channels - please follow the links at the top of the page.

ERIC's Registered office: 36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB (UK)

ERIC is a Registered Charity (no. 1002424) and a Company Limited by Guarantee (no. 2580579) registered in England and Wales. VAT no: 567 7948 68.

ERIC's office is open Monday to Thursday 9am - 5pm.

Helpline & Information

Tel: 0845 370 8008*

Email: [email protected]

*The Helpline is open Mondays to Thursdays, 10am to 2pm. Calls to the Helpline cost 9.6p per minute, plus the phone company's access charge. Out of hours, you can leave us a message and we’ll return your call as soon as possible. We try to reply to emails within five working days, but there are times when the volume of emails we receive means that it may take us a little longer to get back to you.

To send us your comments on the Helpline service, please use our feedback form.

Sales & Customer Service

Open Monday and Tuesday 8am to 4:30pm, Wednesday and Thursday 8am to 4pm.

Tel: 0117 301 2100

Email: [email protected]


Tel: 0117 301 2102

Email: [email protected]


For enquiries about making a donation, becoming a fundraiser and leaving a gift in your will:

Tel: 0117 301 2103

Email: [email protected]

For enquiries about how your charitable trust or foundation can help ERIC:

Tel: 0117 301 2103

Email: [email protected]

Media & PR 

Tel: 0117 301 2107

Email: [email protected]

To send us your comments on the ERIC website, please use our feedback form.


Email: [email protected]

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