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It’s been a busy year at ERIC. Here’s just a snapshot of some the things we got up to in 2018.


We started the new year with a new appointment! Dr Anne Wright, the lead consultant at the Children's Bladder Clinic at the Evelina Children’s Hospital began her new role as ERIC’s President. Nationally, Anne is a member of the clinical guideline group for the NICE guidelines on enuresis and spent nine years as Chair of ERIC’s Professional Advisory Committee (PAC). Internationally, she sits on the Board of the International Children’s Continence Society.

Read about Anne's work.

Anne Wright
Dr Anne Wright, ERIC's President 


More action on continence care is desperately needed to help children and young people. In February we headed to Parliament to launch a report 'It Happens to me too'. Published in collaboration with Coloplast, The Paediatric Continence Forum, Bowel & Bladder UK and the University of Bristol, the report called on the government and NHS England to improve community continence care services across the UK.

The launch hosted by Co-Chair of the All-Party Parliamentary Group for Continence Care, Rosie Cooper MP, called for a renewed focus on care for children and young people, labelling the implementation of NHS England’s work ‘painfully slow’.

Download the full report.

Parliamentary Event February 2018Penny Dobson, Rosie Cooper MP, Gerald Chan and Juliette Randall.  


ERIC's Helpline is open all year round, and an increasing number of families are contacting us for information and support. Over the 12 month period to March 2018, over 2,000 families received one-to-one support from one our expert advisors. A typical call can last anywhere from five minutes for quick signposting advice to up to an hour for more in-depth support.

Helpline workerAlina, one of our helpline advisors 

As a small team with limited funding, we are currently only able to answer 1 in every 3 calls that are made to the Helpline and have a four week waiting time for emails. To tackle this increased demand for our service, we introduced an appointment booking service in 2018 so that callers who ring at busy periods can arrange to have one our advisors call them back at quieter times. 

Helpline contact details.


In spring 2018 we teamed up with Dry Like Me and launched our potty training workshops for parents and carers. Our advisors got out of the office and into local communities helping parents get tackle toilet training. A challenge we know can cause untold stress if it doesn’t go well.

ERICs helpline teamERIC's Helpline Team 

Over 30 families attended our fun workshops in the South West of England. Parents and carers learnt how to spot the signs of readiness, how to support good drinking and a toilet routine and received troubleshooting tips to tackle some of the most common problems that can arise.

Find out about future workshops


ERIC’s training programme for health and education professionals has continued to reach new audiences in 2018 reaching over 600 people working in paediatric continence care. In May, we went international when ERIC Nurse Brenda Cheer, headed off to Cyprus to train staff working at the Episkopi Garrison Medical Centre.

Brenda training staff in CyprusBrenda Cheer with Medical Centre staff, Cyprus

Her mission? To help the staff working with children whose families are based in Cyprus find out more about the ins and outs of healthy bladders and bowels.

“The availability of ERIC resources to guide my practice are essential and I particularity like the template letters for the GP's!”

We can tailor our courses to cover all aspects of caring for healthy bladders and bowels here in the UK and abroad!

Get more information on booking professional training for your organisation.


ERIC staff hit the road throughout the year to attend conferences, exhibitions and symposia all aimed at raising awareness of our work and the resources we create to help health and education professionals care for children with bowel and bladder conditions. In June, we attended our first ever ChildCare Expo in Birmingham, bringing our resources to hundreds of early years professionals. 

Fiona Boorman and Mr Bloom at Childcare ExpoERIC trainer Fiona Boorman and CBeebies, Mr Bloom

We were fortunate enough to receive a visit from Mr Bloom aka Ben Faulks from CBeebies, giving him a quick intro to our own Wee and Poo characters who head up our kids pages.


ERIC is of course a charity and we are enormously grateful for the heroic efforts of many fundraisers who train physically and mentally(!) to undertake personal challenges. The money they raise is crucial for enabling us to deliver our work for families and to keep our Helpline running.

ERIC team at skydive2018's brave band of ERIC Skydivers! 

In July, Natalie and Alina from our Helpline, alongside Alice, Emma, Adele, Electra and Ollie took on a skydive challenge. Thanks to the very generous support of Wellspect Healthcare who paid for the jumps, the team raised  over £4,200 - amazing thank you guys!

Fundraise for us


Our range of leaflets continue to be popular with health and education professionals as well as families across the UK. Nearly 5,000 free downloads of the digital versions are made every month on our website. To cope with the demand for our hard copy leaflets, we had to adjust the way we distribute our range in 2018.

ERIC leaflets

Thanks to the support of a number of corporate sponsors, we are still able to provide, for free, small packs of up to 30 leaflets for clinics, schools and nurseries. For larger orders we have introduced a nominal charge to cover our costs of packing and postage, meaning we can offer our leaflets in bulk at very low cost. 

Check out our new pricing structure and get in touch to place your order.


This year we secured funding from the Nisbet Trust to deliver 25 training workshops for staff and volunteers working in family support organisations across Bristol. Over the summer we recruited and trained five nurses to deliver our Early Intervention approach training.

Early Interventions Training Course in Bristol

Our new trainers then visited teams at children’s centres and charities in St Annes, Kingswood, Brentry and St Pauls.

Find out more about our work in Bristol this year.


On Tuesday 9 October, nearly 250 people working to improve children's continence came together at our 2018 conference in Birmingham to learn, swap ideas and get all the latest news in paediatric continence care.

Broadening horizons: Challenging our continence comfort zone

“Thank you for a wonderful and informative conference. It enables us as practitioners to develop and enhance our knowledge and skills and provide up-to-date, best practice care to our children, young people and their families”. (Kathryn Bourdeaux, Paediatric Continence CNS Team Leader, Cardiff)

Here's a taster of how the day went...


In November we welcomed Kate, our newest Helpline Advisor. Kate will be joining Natalie, Alina and Amy fielding calls and supporting families that contact our Helpline for support with their children’s bowel and bladder difficulties.

In 2018, our Helpline team has supported over 2,000 families across the UK. With our team bolstered and some exciting news to come about our Helpline in the new year, we plan on helping even more families in 2019!

Kate ShelbourneKate Shelbourne joins our Helpline Team 


The end of the year is traditionally a time for reflection and thanking to those that have helped us to achieve our mission this year. We’d like to take this opportunity to say a massive thank you to all the fundraisers and volunteers that have supported us in 2018 and helped us to achieve so much more than we could have done if they hadn’t donated their time.

Leaflets packed by volunteerA pile of guides packed by one of our lovely volunteers! 

Thanks go to Chris for helping us with Salesforce support, to Nikki and Kate for helping to pack and post our leaflets, to Julia for giving support to our Training Team and the many, many fundraisers that have run marathons, walked through the night, undertaken epic bike rides and cut their hair, all to raise funding for ERIC.

We'd also like to thank the many charitable Trusts & Foundations, corporate sponsors and individual donors who have supported us this year, without whose assistance our work would not be possible.

Thank you and a Happy New Year from everyone at ERIC!

Supporting ERIC in 2019

If you would like to support ERIC's work in 2019 and help more children and young people to overcome and manage distressing bowel and bladder conditions, please consider making a one-off or regular donation.

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