About ERIC Our people Our team Kate Shelbourne - Helpline Advisor & Trust Fundraiser I joined ERIC as a Helpline Advisor in December 2018 and the Trust & Foundation Fundraising Team in April 2019, roughly 10 years after being diagnosed with a bowel disease. It’s almost impossible to appreciate how hard bowel and bladder problems can be until you have them, and I love supporting families through the Helpline one day and then fundraising for the Helpline the next.