Jayne Loveridge

I joined ERIC in 2003. My role is Sales Coordinator. This involves dealing with shop orders, queries and the overall day-to-day running of ERIC's trading operation.

I'm also always on hand to talk to parents or carers about the continence products available in our shop and advise which would best meet their specific needs. It's great when we receive lovely comments back from parents saying how helpful we've been, and how impressed they've been with the product and our customer service.

I'm proud that I helped introduce a new accounts system to the charity which is now benefitting the sales team enormously.

The best thing about working for ERIC is being part of such a great team and also the difference we make to the families and professionals that contact us for information and support.