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ERIC has a confidential Helpline for families and professionals. It is normally available from 10 am - 4 pm Monday to Friday. See below for additional opening times.
Call 0845 370 8008 if you would like information and support on toilet training, childhood bedwetting, daytime wetting, constipation or soiling; or email us.
NEW ERIC service!
ERIC is expanding its services to reach even more children, young people and their families.
We now have a new text messaging service. Just text 447 624 811 636 to receive support from the ERIC Helpline at a time that suits you.
This new service is designed to enable access to the ERIC Helpline for children, young people and families who haven’t been able to contact ERIC because of being at work or school during the Helpline's normal opening hours.
Here are just a few comments from callers to our Helpline:
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“Didn’t know before I called whether the person I would speak to would just be sympathetic, but not much have help to offer. She had both, which was what I needed. I didn’t feel rushed and I felt I could say anything, which was lovely.”
"The Helpline is an excellent resource for both health professionals and parents alike.”
“Very encouraging and supportive. When you feel you do not seem to make any headway with the problem, it was really helpful to have someone to chat to who understands the issues. Thank you.”
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Calls to 0845 numbers made from BT landlines will be charged at up to 4 pence per minute on weekdays between 8am and 6 pm. A call set-up fee of 7 pence per call applies to calls from BT residential lines. Mobile and other providers’ charges may vary. |