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Technical Help & Privacy
All ERIC's Helpline Workers are trained in confidentiality and child protection and have current enhanced CRB checks.
Want to know what records we keep?
We do not keep any personal records, except in exceptional circumstances. Any emails or texts sent to the Helpline are normally kept in our system for one year, for reference, and then deleted. Calls to the Helpline are confidential and no records are kept of the details of calls.
Technical Information
This site is best viewed with Microsoft Internet Explorer Version 8 or later, or Firefox version 3 or later. Other browsers and older versions of these browsers are supported where possible but some features of the site may not be available. This site has been tested using the Microsoft Windows operating system and Linux Operating System.
Cookies are used to ensure our questionnaire popups only appear the first time you visit a page, these are stored permanently on your PC and contain no personal data at all. A temporary cookie is also used to keep track of you while you are visiting the site.
If you experience technical problems, or you would like to report a mistake in the site, please contact the administrator, who will then pass it on to our IT support staff.
Cover your tracks
We would like to reassure all young people that there is no need to be ashamed about wetting and soiling conditions and assure you that they are more common than you probably think. However we also understand that it can be a sensitive area and if you prefer people not to know that you have visited this site, you can follow the steps below to cover your tracks.
Pages and links that you visit on the web are stored in temporary folders on your hard drive. People may be able to see which sites on the Internet you have visited by viewing the files in these folders.
In order to cover your tracks you need to:
- Delete all Temporary Internet files from your hard disk
- Delete all Saved form data
- Delete all internet history
- Delete all cookies
When in Internet Explorer 8 go to the menu bar at the top of the page:
- Click on Tools.
- Go to the bottom of the dropdown menu and click on Internet options. This will open a box with several choices along the top - General, Security, Content... You will already be in General, which is where you want to be.
- In the middle is a section marked Temporary Internet Files. Click on the button marked Delete files.
- When the box pops up, make sure you tick Delete all offline content, Delete saved forms, Delete cookies and Delete internet history and then click OK.
- Click OK to close the Internet Options box You should now Restart or Shut down your computer. Once you have done this, you have successfully covered your tracks. Do this each time you visit us and no one need ever know you have been here.
Key Logging
There are simple hardware or software devices which can be used to record every key pressed on the keyboard, and thus find out your Nickname, User name and Password.
Our Internet based security cannot protect you against this kind of device. If you suspect that the computer you are using is being monitored, then you should stop using that computer to access our site, and use a different computer that could not be monitored - at a friend's or in a library, school or youth club for instance.
